Shipping policy
Welcome to Sanchez Groove! We are committed to providing a smooth and reliable shopping experience for music lovers and collectors around the world.
Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.
Order Processing Time
All orders are typically processed within 3–7 business days after payment confirmation.
During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Shipping & Delivery Time
We offer international shipping to customers worldwide.
Our estimated delivery time is 7–30 business days after your order has been dispatched, depending on your destination and the shipping method selected.
Please note that delivery estimates do not include order processing time.
International shipments may occasionally experience delays due to customs clearance, local postal services, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination, order weight, and available shipping methods.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number.
You can use this tracking information to monitor the progress of your shipment.
Please allow 24–72 hours for tracking information to become available after your package has been shipped.
Packaging & Product Protection
At Sanchez Groove, we understand the importance of protecting your favorite music and collectibles.
We take care when packaging vinyl records, turntables, collectible figures, and accessories to help ensure they arrive in good condition.
Vinyl records and collectible products are packed with appropriate protective materials to reduce the risk of damage during transportation.
Customs & Import Duties
For international orders, customs duties, import taxes, or additional fees may apply depending on your country's regulations.
Unless otherwise stated at checkout, customers are responsible for any applicable customs charges or import duties imposed by their local authorities.
Incorrect Shipping Information
Please ensure that your shipping address and contact information are accurate before completing your order.
Sanchez Groove cannot guarantee successful delivery if incorrect or incomplete shipping information is provided.
If you notice an error in your shipping address, please contact our customer support team as soon as possible.
We will do our best to assist you before your order is dispatched.
Shipping Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:
- Customs inspections and clearance procedures.
- Severe weather conditions.
- Public holidays and peak shopping seasons.
- Carrier or local postal service disruptions.
- Unexpected transportation delays.
If your package experiences an unusual delay, please contact us, and we will be happy to assist you.
Damaged or Missing Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact our customer support team.
For damaged items, please provide your order number, clear photographs of the product, and pictures of the original packaging.
We will review the situation and work with you to find an appropriate solution.
Contact Us
If you have any questions about your order, shipping status, or estimated delivery time, please contact us through our website.
Our customer support team will be happy to assist you.
Thank you for choosing Sanchez Groove!
Sanchez Groove — Where Music Meets Collectibles.